Job Description
We are looking for a dedicated Part-Time Customer Service Representative to join our dynamic team in Houston, Texas. In this pivotal role, you will be the voice of our brand, interacting directly with our clients to resolve inquiries and ensure a seamless experience. We value empathy, patience, and efficiency. If you are looking for a flexible opportunity to make a real impact, we encourage you to apply today.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints and issues with empathy and efficiency.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain accurate records of all customer interactions and transactions.
- Collaborate with internal teams to escalate complex issues and improve service protocols.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively during shift hours.