Job Description
Are you a people person looking for a flexible schedule?
OceanView Support Solutions is currently seeking a dedicated Part-Time Customer Service Representative to join our dynamic team in Virginia Beach. In this role, you will serve as the face of our brand, assisting clients with inquiries, resolving issues, and ensuring an exceptional customer experience. If you have a passion for helping others and thrive in a supportive environment, we encourage you to apply today.
What You'll Do:
- Handle Inquiries: Respond professionally to incoming calls, emails, and chats regarding products and services.
- Resolve Issues: Troubleshoot customer problems and provide effective, timely solutions to maintain satisfaction.
- Documentation: Accurately log customer interactions and account details into our CRM system.
- Product Knowledge: Stay up-to-date on our offerings to provide accurate information to our clients.
- Team Collaboration: Work closely with supervisors and peers to improve service quality and workflow efficiency.
Responsibilities
- Manage a high volume of incoming customer inquiries with patience and professionalism.
- Resolve customer complaints and escalations in a way that retains loyalty.
- Enter and update customer information accurately in our database.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Adhere to all company policies and quality assurance standards.
- Provide feedback to management regarding common customer issues and software improvements.
Qualifications
- High school diploma or equivalent required; associate's degree preferred.
- Previous experience in customer service or call center operations is a plus.
- Strong verbal communication skills with a friendly and professional tone.
- Ability to multitask effectively in a fast-paced environment.
- Proficiency with basic computer applications and CRM software.
- Must be available to work flexible hours, including evenings and weekends.