Job Description
Are you a natural communicator looking for a rewarding career path? Apex Support Solutions is currently seeking dedicated Part-Time Customer Service Representatives to join our expanding team in Dallas, Texas. We are proud to offer comprehensive paid training to ensure you have the tools and confidence to succeed from day one.
As a vital link between our brand and our clients, you will handle inquiries with empathy and efficiency. Whether you are looking for a flexible schedule to balance other commitments or a long-term career in support, we provide a dynamic environment with opportunities for advancement.
Responsibilities
- Handle incoming customer calls, emails, and chat messages with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process orders, returns, and account updates accurately using our CRM software.
- Document all customer interactions and feedback in our internal database.
- Identify and escalate complex issues to the appropriate management team.
- Assist customers with product information and troubleshooting steps.
- Maintain a positive and professional attitude during high-volume periods.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Previous customer service experience is a plus but not required for this entry-level role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a patient, customer-first mindset.
- Basic computer proficiency and typing skills (35+ WPM).
- Ability to work flexible shifts, including weekends and holidays.