Job Description
Join Texas Connect Solutions as a Part-Time Customer Service Specialist and become the voice of our growing community! We're seeking passionate individuals to deliver exceptional support to Texas residents through inbound/outbound calls. Enjoy flexible scheduling, competitive pay, and comprehensive training – no experience necessary! Start your career in customer service with a company that values your growth and local impact. Apply today for immediate placement!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, services, and account details
- Document interactions accurately in CRM systems with precision
- Collaborate with team members to escalate complex issues efficiently
- Meet daily performance metrics including call quality and resolution times
- Adhere to all compliance protocols and company policies
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills with clear articulation
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred but not mandatory
- Must pass background check and drug screening
- Available to work evenings/weekends (flexible shifts)
- Reliable transportation to our Austin facility