Job Description
Join our dynamic team as a Part-Time Local Chat Support Specialist and become the digital face of Philadelphia's thriving small business community! We're hosting an exclusive hiring event for passionate individuals who excel at delivering exceptional customer experiences through real-time chat. This hybrid role combines remote flexibility with occasional on-site collaboration in our vibrant Center City office. You'll play a pivotal role in resolving inquiries, building relationships, and driving customer satisfaction for local clients. Perfect for students, career changers, or those seeking flexible work with growth potential. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a tangible impact on our city's economy.
Responsibilities
- Provide instant, personalized support to local business customers via live chat
- Resolve technical inquiries, billing questions, and service issues efficiently
- Document interactions using CRM systems while maintaining detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Proactively identify opportunities to improve customer experience workflows
- Participate in bi-weekly training sessions to enhance product knowledge
- Contribute to team performance metrics including CSAT and resolution times
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or chat support experience
- Exceptional typing speed (40+ WPM) with flawless grammar
- Proficient in multitasking across multiple chat platforms
- Deep familiarity with Philadelphia's local business landscape preferred
- Ability to work independently with minimal supervision
- Strong problem-solving skills with a customer-first mindset
- Reliable internet connection for remote work