Job Description
Join SupportHub Solutions as a Remote Chat Support Specialist and launch your customer service career from home! We're seeking motivated individuals in Jacksonville, FL, and North Carolina to provide exceptional online support. No experience needed – we provide comprehensive training. Enjoy flexible hours, competitive pay, and a supportive virtual team environment. Help customers resolve inquiries while building valuable skills for future growth.
Responsibilities
- Deliver real-time chat support to customers across multiple platforms
- Resolve product inquiries and technical issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with team members to resolve complex cases
- Adhere to company SLAs and quality standards
- Continuously update knowledge base with product information
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (required)
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing speed of 35+ WPM
- Strong problem-solving and active listening abilities
- Reliable high-speed internet connection
- Must reside in Jacksonville, FL or North Carolina
- Previous customer service experience preferred but not required