Job Description
Join our award-winning team as a Remote Customer Service Representative and become the voice of our valued customers! We're seeking empathetic professionals based in Fort Worth, TX or Florida to deliver exceptional support from home. Enjoy flexible scheduling, comprehensive benefits, and career advancement opportunities while making a real impact.
As a cornerstone of our customer experience team, you'll resolve inquiries, build relationships, and embody our commitment to excellence. This fully remote role combines the stability of a full-time position with the freedom of working from your dedicated home office.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and product issues using CRM systems
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case records
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and product knowledge updates
Qualifications
- 1+ years customer service experience (remote preferred)
- High school diploma; associate's degree a plus
- Exceptional communication and active listening skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including weekends
- Must reside in Fort Worth, TX or Florida
- Spanish fluency a significant advantage