Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking passionate individuals to deliver exceptional support from the comfort of your Kansas City home office. Enjoy flexible hours, comprehensive benefits, and a collaborative virtual environment while making a real impact on our clients' journey.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and professionalism
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with cross-functional teams to address complex issues
- Meet monthly performance metrics for quality and efficiency
- Contribute to process improvement initiatives
- Maintain thorough knowledge of products and services
Qualifications
- 1+ years of customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed home internet and quiet workspace
- Strong problem-solving and multitasking abilities
- Ability to work independently while collaborating virtually
- High school diploma or equivalent required