Job Description
Join ConnectSolutions Inc. as a Remote Customer Service Representative and become the voice of our valued clients! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. This full-time role offers competitive pay, comprehensive benefits, and career advancement opportunities while serving diverse communities across Milwaukee, WI, and Pennsylvania.
What We Offer:
- Competitive hourly pay ($18-$24) plus performance incentives
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Remote equipment stipend
- Ongoing professional development
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed customer interaction records in Salesforce
- Meet/exceed performance metrics for CSAT and resolution times
- Identify upsell opportunities and promote company solutions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience (remote preferred)
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Availability to work flexible shifts including evenings/weekends