Job Description
Join NexaConnect Solutions as a Remote Customer Service Representative and kickstart your career immediately! We're seeking dynamic individuals to deliver exceptional support to our diverse client base. Enjoy the flexibility of remote work while being part of a supportive, growth-oriented team in Nashville or Pennsylvania. Our comprehensive training program ensures you'll thrive in this customer-centric role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet and quiet workspace
- Ability to work flexible hours including evenings/weekends
- Positive attitude with customer-first mindset
- Passing background check required