Job Description
Join our dynamic team as a Remote Customer Service Representative in sunny Miami! We're seeking passionate individuals to deliver exceptional support to our local Florida clients. Enjoy the flexibility of working from home while making a tangible impact in your community. Immediate start available for qualified candidates.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive training on local services
- 100% remote work setup provided
- Health benefits and retirement plan
- Growth opportunities within Florida operations
Responsibilities
- Handle inbound/outbound calls and inquiries from Miami-area customers
- Resolve billing, technical, and service issues for Florida clients
- Document interactions in CRM systems with precision
- Collaborate with local teams to resolve complex cases
- Maintain high satisfaction scores for South Florida customers
- Identify opportunities to improve local service offerings
- Participate in ongoing training on regional products
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Fluent in English and Spanish (required for Miami market)
- Proficient with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet and quiet workspace
- Available for flexible shifts including weekends
- Local Florida residency preferred