Job Description
Are you a people person looking for a career from the comfort of your home?
Apex Support Solutions is currently hiring a Customer Service Representative for our Memphis, TN team. This is a fantastic opportunity for entry-level candidates looking to break into the remote work industry with no experience required.
We pride ourselves on a premium, modern work culture that values flexibility and professional growth. Join us as we connect with customers across the nation from our remote hubs.
Why Join Us?
- 100% Remote Work: No commute, no office politics, just work from home.
- No Experience Needed: We provide full training and support.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways to management and senior roles.
Responsibilities
- Manage inbound and outbound customer calls and emails with a professional and empathetic tone.
- Resolve customer inquiries and complaints efficiently while adhering to company scripts and guidelines.
- Enter and update customer information accurately into our CRM database systems.
- Identify opportunities to upsell or cross-sell products and services.
- Collaborate with the backend team to escalate complex issues and ensure client satisfaction.
- Maintain a high level of professionalism during all interactions, including chat support.
Qualifications
- High school diploma or GED is required.
- Must reside in or near Memphis, TN (for local coordination, though role is remote).
- Reliable high-speed internet connection and a distraction-free home office environment.
- Strong verbal and written communication skills.
- Ability to navigate multiple computer windows simultaneously.
- Willingness to learn new software and company policies quickly.