Job Description
Are you a people person looking for a career, not just a job? Philly Support Hub is a premier customer service organization based in Philadelphia, PA, seeking a talented Remote Customer Service Representative to join our expanding team. We pride ourselves on delivering world-class support to our clients from the comfort of their homes.
This is a fully remote position that offers the flexibility of working from home while being part of a dynamic, high-energy corporate culture. We provide the tools, training, and support you need to succeed, including a modern home office stipend.
If you have a passion for helping others and want to join a company that values your contribution, we want to hear from you.
Responsibilities
- Manage a high volume of inbound and outbound calls with a focus on speed and accuracy.
- Resolve customer inquiries, troubleshoot issues, and provide accurate information regarding our products and services.
- Document all customer interactions and transactions into our CRM system (Salesforce/Zendesk) ensuring data integrity.
- Identify upsell opportunities and promote relevant services to enhance customer value.
- Collaborate with team leads and cross-functional departments to resolve complex escalations.
- Adhere to all call quality standards, scripts, and compliance regulations.
- Maintain a professional and empathetic tone in every interaction to build lasting customer relationships.
Qualifications
- High school diploma or equivalent; Associate’s degree or Bachelor’s degree preferred.
- Minimum of 1 year of experience in a call center or customer service role.
- Excellent verbal communication skills and a clear, professional phone voice.
- Reliable high-speed internet connection and a dedicated workspace free from distractions.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
- Ability to type 35+ WPM and navigate multiple computer screens simultaneously.
- Strong problem-solving skills and a patient, empathetic attitude.