Job Description
Join our award-winning team as a Remote Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional support to clients across Indiana and Georgia. Enjoy the flexibility of working from home with full-time hours and comprehensive benefits. No commute, no office politics – just impactful work that makes a difference.
Why Choose Apex Connect?
- Industry-leading training and career advancement
- Health, dental, vision, and 401(k) benefits
- Home office equipment stipend
- Team-building virtual events
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with technical support teams for complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Quiet, dedicated home workspace with reliable internet
- Strong typing skills (40+ WPM)
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Available for flexible shifts (including evenings/weekends)