Job Description
Join our award-winning team at Apex Customer Solutions, Philadelphia's premier customer experience provider! We're seeking dynamic individuals to deliver exceptional support to our Fortune 500 clients. Enjoy comprehensive training, career advancement opportunities, and a vibrant downtown work environment. Benefits include health insurance, 401k matching, and paid time off.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with technical teams for complex issue escalation
- Participate in ongoing product and process training
Qualifications
- 1+ years customer service/call center experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree a plus)
- Must pass background check and drug screening