Job Description
Join our award-winning customer experience team in Oakland! We're seeking a dynamic Call Center Representative to deliver exceptional service to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, supportive environment. If you thrive in fast-paced settings and have a passion for problem-solving, this is your chance to shine.
Responsibilities
- Handle 50-70 inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions and update customer records accurately
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and AHT targets
- Participate in ongoing product and process training
Qualifications
- 1+ years of call center or customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong typing skills (40+ WPM) and multitasking ability
- Exceptional communication and conflict resolution skills
- High school diploma or equivalent; college degree a plus
- Availability for flexible shifts including evenings/weekends
- Bilingual (English/Spanish) highly desirable