Job Description
Join Nashville's premier customer service hub! We're seeking passionate individuals to elevate our client interactions in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in our state-of-the-art downtown facility.
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism and empathy
- Resolve customer inquiries using Salesforce and Zendesk platforms
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams for complex issue resolution
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience
- Proficiency in CRM systems (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving abilities
- High school diploma or equivalent
- Flexible schedule availability (evenings/weekends)
- Positive attitude and resilience