Job Description
Join Nexus Communications as a Senior Customer Support Representative and become the voice of excellence for our clients! We're seeking dynamic individuals to deliver exceptional service in a remote work environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while supporting Fortune 500 companies. Our state-of-the-art virtual platform ensures seamless collaboration and professional development.
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve complex customer inquiries using CRM systems
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams for issue escalation
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and process improvements
- Support clients across multiple time zones
Qualifications
- 3+ years in customer service/call center environment
- Proficiency with Salesforce or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- High-speed internet and quiet home office setup
- Valid US work authorization
- Experience with ticketing systems (Zendesk/Jira)