Job Description
Join our award-winning customer experience team at Nexus Solutions Inc. in Louisville! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, collaborative environment.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue resolution
- Meet/exceed performance metrics including CSAT and AHT
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities
- Ability to work flexible shifts (including evenings)
- High school diploma or equivalent required