Job Description
Launch your career with Fort Worth Youth Connect! We're seeking motivated teens (16-18) to join our dynamic call center team. Gain valuable customer service experience while developing professional skills in a supportive, tech-forward environment. Enjoy flexible scheduling around school hours, paid training, and opportunities for advancement. Perfect for building your resume while earning competitive wages in Fort Worth's growing service sector!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in our digital tracking system
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols and data security standards
- Participate in ongoing skills development sessions
- Contribute to team performance metrics and improvement initiatives
Qualifications
- Must be 16-18 years old and authorized to work in the US
- Strong verbal communication and active listening skills
- Basic computer literacy with ability to learn software quickly
- Availability for evening/weekend shifts (15-20 hours/week)
- High school student or recent graduate preferred
- Positive attitude and problem-solving mindset
- No prior experience required – training provided!
- Valid US Social Security Number required