Job Description
Join Tucson Youth Connect and kickstart your career while still in school! We're seeking energetic teens aged 16+ to become part-time Call Center Representatives. Gain real-world experience in customer service, communication, and problem-solving with flexible shifts designed around your class schedule. Enjoy a supportive environment where your voice matters, plus free training and growth opportunities. Perfect for building your resume and earning valuable work experience in a dynamic team setting!
Responsibilities
- Handle inbound customer inquiries with professionalism and empathy
- Utilize CRM systems to document interactions and resolve issues
- Adhere to call scripts while maintaining authentic customer connections
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call handling time and satisfaction scores
- Participate in ongoing training to enhance product knowledge
- Uphold company values in all customer interactions
Qualifications
- Must be 16 years or older (valid work permit required)
- Currently enrolled in high school or recent graduate
- Strong verbal communication and active listening skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work evenings and weekends (15-20 hours/week)
- Positive attitude with natural problem-solving instincts
- Reliable transportation to our downtown Tucson location
- No prior experience necessary – training provided!