Job Description
Are you a motivated teen in Sacramento looking to kickstart your career? Join our award-winning customer service team at Sacramento Youth Services! We're seeking energetic, tech-savvy individuals aged 16-19 to provide exceptional support to our clients. Enjoy flexible after-school schedules, paid training, and opportunities to develop real-world skills while earning competitive wages. No experience needed – we'll teach you everything! Work in a supportive environment where your voice matters and gain valuable experience for your future resume.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Accurately document interactions in our CRM system
- Collaborate with team members to resolve complex issues
- Meet performance metrics including call quality and resolution times
- Adhere to company protocols and confidentiality guidelines
- Participate in ongoing training sessions
Qualifications
- Must be 16-19 years old and legally eligible to work
- Strong verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Reliable transportation to our Sacramento location
- Flexible availability including weekday evenings and weekends
- Positive attitude and problem-solving mindset
- No prior experience required – training provided