Job Description
Join our award-winning call center team in Arlington, VA! We're urgently seeking motivated individuals to provide exceptional customer support for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic environment.
Why Choose Us?
- Immediate start with paid training
- Health, dental, and vision insurance
- Tuition reimbursement program
- Modern downtown Arlington location
- Recognition and incentive programs
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality/speed)
- Collaborate with team leads for continuous improvement
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (required)
- 6 months+ customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Proficient in multitasking with CRM software
- Type 35+ WPM with 95% accuracy
- Positive attitude under pressure
- Background check and drug screen required