Job Description
Join our award-winning customer service team in Kansas City, MO! We're urgently hiring motivated individuals for full-time call center positions with comprehensive paid training. No experience required – we invest in your success with industry-leading onboarding and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment where your voice matters.
What We Offer:
- Full-time positions with benefits (health, dental, vision)
- 2-week paid training program
- Performance-based quarterly bonuses
- Advancement opportunities to team lead/supervisor
- Modern downtown Kansas City office with amenities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and conflict resolution aptitude
- Basic computer proficiency (typing 30+ WPM)
- Flexibility to work evenings/weekends as needed
- Positive attitude with customer-first mindset
- No prior call center experience required