Job Description
Immediate Openings for Call Center Professionals in Cleveland & New York!
CustomerConnect Solutions is urgently hiring talented individuals to join our dynamic client support teams. If you're passionate about customer service and ready to start immediately, this is your opportunity to launch a rewarding career with competitive pay and growth potential.
Why Join Us?
• Comprehensive training program
• Flexible shift options
• Health benefits & retirement plans
• Performance-based incentives
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to strict compliance and confidentiality protocols
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication & active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including evenings/weekends
- US work authorization and clear background check