Job Description
Join our award-winning call center team in Colorado Springs! We're urgently hiring motivated individuals for our customer service positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment. Perfect for those seeking stability and advancement in the thriving Colorado Springs tech corridor.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve technical and billing issues using CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in client databases
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication and active listening skills
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Reliable transportation to Tech Parkway location