Job Description
Join Florida's fastest-growing customer service team! ConnectCare Solutions is hosting an urgent hiring event for motivated individuals ready to launch rewarding careers in our state-of-the-art Tampa call center. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude and problem-solving mindset
- Reliable transportation to Tampa location
- Availability for flexible shifts including evenings/weekends
- Customer service experience preferred but not required