Job Description
Join our award-winning customer service team at ConnectServe Solutions! We're urgently hiring for multiple Call Center Representative positions in Sacramento, CA. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our modern downtown office offers a supportive environment with cutting-edge technology. Don't miss this exclusive hiring event – apply today to start your journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries, complaints, and technical issues efficiently
- Meet/exceed performance metrics including CSAT and resolution rates
- Maintain detailed customer records in CRM systems
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs for product knowledge
- Identify upsell opportunities for premium services
Qualifications
- Minimum 1 year customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Proficiency with CRM software and MS Office Suite
- High school diploma or equivalent (college degree preferred)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and team-oriented mindset