Job Description
Join our dynamic team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. As a leading BPO provider, we offer competitive compensation, comprehensive benefits, and growth opportunities in a supportive environment.
Event Details: October 15, 2023 | 9:00 AM - 3:00 PM | 4510 Broadway St, San Antonio, TX. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to enhance service delivery
- Participate in ongoing training for product/process updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to type 30+ WPM with high accuracy
- Proficient with Windows applications and CRM software
- Flexible schedule availability including evenings/weekends
- Background check and drug test required