Job Description
Immediate Start Available! Join Our Award-Winning Team in Boston & Ohio
CustomerConnect Solutions is urgently hiring passionate Call Center Representatives to join our dynamic team across Boston, MA and Ohio. We offer competitive pay, comprehensive training, and a supportive environment where your career can thrive. If you're a people person ready to make an impact, apply today!
What We Offer:
- Starting pay: $18-$24/hr + performance bonuses
- Comprehensive benefits package (Day 1 eligibility)
- Clear career advancement path
- Modern, collaborative workspaces
- Free parking & public transport reimbursement
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services efficiently
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service/call center experience
- Exceptional verbal communication & active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (CRM systems, MS Office)
- Type 35+ WPM with high accuracy
- Flexible availability (including weekends/holidays)
- Positive attitude and problem-solving mindset