Job Description
Join our award-winning customer experience team as a Chat Support Agent! ConnectServe Solutions is urgently hiring remote professionals in Ohio to deliver exceptional digital support to our global clientele. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while working from your home office. We provide all necessary equipment and training to set you up for success in this dynamic role.
What We Offer:
• Competitive hourly pay ($18-$24)
• Full benefits package (health/dental/vision)
• Equipment stipend for home office setup
• Career advancement opportunities
• Remote-first culture with flexible hours
Responsibilities
- Provide real-time text-based customer support via chat platforms
- Resolve technical inquiries and product-related issues efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify process improvement opportunities for customer workflows
Qualifications
- Minimum 1 year experience in customer support or chat-based assistance
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software and troubleshooting tools
- High-speed internet connection and quiet home workspace
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends
- Ohio residency required