Job Description
Immediate openings for Chat Support Specialists in Jacksonville, FL! Join our dynamic team at GlobalConnect Solutions for a high-impact customer service role. We're hosting an urgent hiring event for motivated professionals who thrive in fast-paced digital environments. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Florida's most vibrant cities.
What We Offer:
- Competitive hourly pay ($16-$22) with performance bonuses
- Comprehensive health, dental, and vision plans
- Flexible scheduling options
- 401(k) with company match
- Professional development programs
Responsibilities
- Provide exceptional customer support via live chat, email, and social media
- Resolve technical issues and product inquiries efficiently
- Document customer interactions and track resolution metrics
- Collaborate with cross-functional teams to improve service quality
- Adhere to company SLAs and customer satisfaction standards
- Participate in ongoing training to enhance product knowledge
- Identify and escalate complex customer issues appropriately
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and ticketing systems
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Positive attitude with customer-first mindset