Job Description
Join our award-winning customer service team in Denver! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture. Immediate openings available – start your career journey today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify process improvement opportunities
- Maintain product knowledge through continuous training
Qualifications
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Must pass background check/drug screen
- Available for flexible shifts (including weekends)
- Spanish fluency a plus