Job Description
Join our award-winning team at GlobalConnect Solutions as we expand our customer service operations! We're urgently seeking dynamic Customer Service Representatives to deliver exceptional experiences from our Austin hub and support remote teams in New York. This hybrid role offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced tech environment.
Perfect for career changers and experienced professionals alike, you'll be part of a company recognized for innovation and employee satisfaction. Our training program ensures you'll succeed from day one!
Responsibilities
- Handle high-volume inbound/outbound customer interactions via phone, email, and chat
- Resolve complex issues with empathy and efficiency using CRM tools
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed performance metrics including CSAT and resolution rates
- Document cases accurately in Salesforce and identify process improvements
- Maintain product expertise across our tech and service offerings
Qualifications
- Minimum 1 year customer service experience in B2B/B2C environments
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- High school diploma; college degree or certifications a plus