Job Description
Are you looking for a rewarding opportunity with flexible hours in Oklahoma City? Apex Contact Solutions is hosting a special Hiring Event exclusively for our weekend call center team. We are seeking driven individuals to provide top-tier customer support and drive our weekend operations.
Join us for a same-day hiring event where we offer instant feedback and potential on-the-spot job offers. Whether you are looking to supplement your income or start a full-time career, this is your chance to join a forward-thinking team.
Why You Should Apply:
- Weekend Premium Pay: Earn more for your weekend availability.
- Modern Facilities: Enjoy a clean, ergonomic, and supportive work environment.
- Training Provided: No prior experience required; we provide comprehensive paid training.
- Health Benefits: Eligible for medical, dental, and vision coverage after 90 days.
- Employee Referral Bonus: Get paid to refer your friends and family.
Job Overview:
As a Weekend Call Center Representative, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. We value clear communication, empathy, and a proactive approach to problem-solving.
Responsibilities
- Answer inbound and outbound calls professionally and in a timely manner.
- Resolve customer issues and complaints with patience and efficiency.
- Accurately document customer interactions and account information in our CRM system.
- Follow established scripts and quality assurance guidelines.
- Collaborate with team leads to meet daily and weekly performance metrics.
- Assist in training new hires during peak periods.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work weekends (Saturday and Sunday) with a flexible schedule.
- Strong problem-solving mindset and a customer-centric attitude.