Job Description
Join our dynamic team at GlobalConnect Solutions during our exclusive hiring event! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences in Kansas City, MO. This is your opportunity to launch a rewarding career with competitive benefits, flexible scheduling, and rapid advancement paths. Don't miss this limited-time event – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account issues using CRM tools
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics for first-call resolution and satisfaction
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Availability to work evenings/weekends as needed