Job Description
Join our award-winning remote team as an urgent hire for our Louisville KY-based call center operations! We're immediately seeking dynamic Customer Service Representatives to support Fortune 500 clients from home. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while serving diverse communities across Kentucky and Ohio.
Why Apply Today?
• Immediate start dates available
• Paid training and certification
• Flexible remote work environment
• Health/dental/vision benefits after 60 days
• Performance-based bonuses and recognition programs
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads on process improvements
- Adhere to compliance protocols for sensitive data handling
- Participate in ongoing training for product updates
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college preferred)
- Quiet home office setup with reliable internet
- Strong typing skills (40+ WPM)
- Ability to multitask in fast-paced environments
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Clear communication in English and Spanish (bilingual bonus)
- Resident of Kentucky or Ohio required