Job Description
Join our dynamic team at Georgia Tech Solutions and seize an exciting opportunity for weekend shift positions! We're urgently hiring motivated individuals to join our innovative tech support division. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your contributions make a real difference. Perfect for students, parents, or anyone seeking work-life balance, these roles offer growth potential within a forward-thinking company. Don't miss your chance to become part of Georgia's premier tech workforce!
Responsibilities
- Provide exceptional technical support to clients during weekend shifts
- Resolve hardware/software issues efficiently via phone, chat, and remote access
- Document all interactions and troubleshooting steps in CRM systems
- Collaborate with on-call engineers to escalate complex technical problems
- Conduct routine system maintenance and security checks
- Maintain high customer satisfaction scores through quality service delivery
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year in technical support or customer service role
- Proficiency with Windows/macOS operating systems
- Strong diagnostic and problem-solving abilities
- Excellent verbal/written communication skills
- Ability to work independently and make sound decisions
- Valid driver's license for occasional on-site visits
- CompTIA A+ or equivalent certification a plus