Job Description
We are seeking a highly motivated and detail-oriented Weekend IT Support Specialist to join our elite technical team in New York. In this pivotal role, you will be responsible for ensuring the seamless operation of our systems during critical off-hours, providing top-tier technical assistance, and maintaining our high standards of service excellence.
This position is perfect for a dedicated professional looking for a stable full-time weekend shift job in New York with excellent benefits and growth potential.
Key Responsibilities:
- Monitor server health and network infrastructure to ensure 99.9% uptime during weekend operations.
- Resolve complex technical tickets and troubleshoot hardware/software issues for internal staff and clients.
- Perform routine security audits, data backups, and system patching to safeguard company assets.
- Collaborate with the weekday operations team to document incidents and implement preventative measures.
- Provide exceptional customer service and technical guidance to end-users via remote support channels.
- Conduct hardware maintenance and inventory checks for the office equipment.
Qualifications:
- Minimum of 2 years of experience in IT support, help desk, or technical operations.
- Strong understanding of Windows and Linux operating systems.
- Proficiency in MS Office Suite and remote desktop software (TeamViewer, LogMeIn).
- Excellent problem-solving skills with the ability to work independently.
- Reliable transportation required for on-site maintenance tasks.
- Flexibility to work weekends (Saturday & Sunday) on a rotating schedule.
Responsibilities
- Monitor server health and network infrastructure to ensure 99.9% uptime during weekend operations.
- Resolve complex technical tickets and troubleshoot hardware/software issues for internal staff and clients.
- Perform routine security audits, data backups, and system patching to safeguard company assets.
- Collaborate with the weekday operations team to document incidents and implement preventative measures.
- Provide exceptional customer service and technical guidance to end-users via remote support channels.
- Conduct hardware maintenance and inventory checks for the office equipment.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or technical operations.
- Strong understanding of Windows and Linux operating systems.
- Proficiency in MS Office Suite and remote desktop software (TeamViewer, LogMeIn).
- Excellent problem-solving skills with the ability to work independently.
- Reliable transportation required for on-site maintenance tasks.
- Flexibility to work weekends (Saturday & Sunday) on a rotating schedule.