Job Description
Are you a tech-savvy professional looking for a role that fits your schedule? Apex Digital Solutions is seeking a dedicated Weekend Technical Support Specialist to join our growing team in Austin, Texas.
We pride ourselves on offering immediate start opportunities and weekly pay for all our employees. This is a fantastic chance to work in a high-demand environment without sacrificing your weekdays. If you are ready to jump in and make an impact, we want to hear from you today.
Why Join Us?
- Weekly Pay: Get paid every week, not bi-weekly.
- Flexible Schedule: Focus on your weekend freedom while we handle the details.
- Immediate Start: Onboard quickly and begin contributing from day one.
- Competitive Rate: Earn between $22.00 - $28.00 per hour based on experience.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal staff and clients during weekend shifts.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Maintain accurate records of all technical support tickets and resolutions in the CRM system.
- Collaborate with the Monday-Friday support team to ensure seamless continuity of operations.
- Assist in the deployment of new software patches and hardware upgrades.
- Conduct routine security checks and system audits to ensure data integrity.
- Train junior staff on standard operating procedures and troubleshooting techniques.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- 1+ years of experience in technical support or a similar role.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Ability to troubleshoot network connectivity and peripheral devices.
- Excellent verbal and written communication skills.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Must be authorized to work in the United States immediately.