Job Description
Join our elite customer service team at Global Connect Solutions! We're seeking motivated Weekend Call Center Agents to deliver exceptional support to our clients. This flexible weekend position offers competitive pay, comprehensive training, and immediate start opportunities. Work in a dynamic, tech-enabled environment where your communication skills shine. Enjoy weekend-only scheduling (Sat/Sun) with weekday availability for training. Grow your career with a company committed to employee development and customer excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team leads to improve processes
- Adhere to strict compliance and security protocols
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities under pressure
- Proficient in Windows OS and CRM software
- Weekend availability (Sat/Sun 6am-10pm shifts)
- Typing speed: 35+ WPM
- Bilingual English/Spanish highly desired