Job Description
Join our award-winning customer service team and launch your career in Detroit's thriving call center industry! We're seeking motivated Weekend Call Center Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. No experience necessary – we provide comprehensive training and career advancement pathways. Work in a modern, tech-equipped facility with supportive management and team-oriented culture. Perfect for students, parents, or professionals seeking weekend work-life balance. Apply today and start earning this weekend!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling, quality)
- Collaborate with team members to escalate complex issues
- Adhere to compliance protocols and confidentiality standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Basic computer proficiency (Windows, CRM software)
- Weekend availability (Sat/Sun shifts)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Detroit location
- No prior experience required – training provided