Job Description
Join our award-winning customer service team as a Weekend Call Center Representative in the heart of New York City! We're seeking dynamic professionals to deliver exceptional support during peak weekend hours while enjoying competitive compensation and career advancement opportunities. This role offers flexible scheduling with guaranteed weekends off, comprehensive training, and a supportive team environment.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Ability to work weekends (Sat/Sun 8am-8pm)
- Proficiency with CRM software and multitasking
- Strong problem-solving abilities under pressure