Job Description
Join our award-winning customer service team and enjoy your weekdays free! Omaha Connect Solutions is seeking Weekend Call Center Representatives to deliver exceptional support while maintaining a healthy work-life balance. Our state-of-the-art facility in downtown Omaha offers a collaborative environment with growth opportunities for dedicated professionals. As a key member of our weekend crew, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our industry-leading satisfaction metrics. We provide comprehensive training, competitive benefits, and a supportive culture that values your contribution.
Why Weekend Work? Flexible scheduling, weekend differential pay, and weekday freedom to pursue personal goals. Perfect for students, parents, or anyone seeking a rewarding part-time role with stability.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain case notes
- Meet/exceed performance metrics (call quality, resolution rate, CSAT)
- Collaborate with weekend team to escalate complex issues appropriately
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms (Salesforce a plus)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving skills under pressure
- Weekend availability (Saturday/Sunday 7am-7pm shifts)