Job Description
Join Houston Connect Solutions as a Weekend Call Center Specialist and become the voice of excellence for our clients! We're seeking dynamic individuals to deliver exceptional customer service during high-demand weekend shifts. Enjoy a competitive hourly rate, comprehensive training, and a supportive team environment. Perfect for students, parents, or anyone seeking flexible weekend hours in Houston's thriving business district.
What We Offer:
- Competitive hourly pay with weekend differential
- Comprehensive paid training program
- Health benefits eligibility (after 60 days)
- Career advancement opportunities
- Modern, energy-efficient workspace
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and process orders using CRM systems
- Document interactions accurately in Salesforce and knowledge base
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service quality
- Adhere to HIPAA and PCI compliance standards
- Participate in bi-weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficiency with Windows OS and CRM software
- Exceptional communication and conflict resolution skills
- Ability to work independently in fast-paced environment
- Weekend availability (Sat/Sun 8 AM - 6 PM)
- Basic technical troubleshooting knowledge