Job Description
Join TechConnect Solutions as a Weekend Chat Support Specialist and become the face of our customer success team! We're seeking tech-savvy communicators to provide exceptional real-time support to our growing client base. This weekend-focused role offers immediate start and the opportunity to build your career in customer service while enjoying work-life balance. Our modern Richmond office features collaborative spaces and comprehensive training programs to set you up for success.
Responsibilities
- Deliver prompt, accurate technical support via live chat for software and hardware inquiries
- Resolve customer issues efficiently while maintaining a positive, empathetic tone
- Document interactions and troubleshoot escalations using our CRM system
- Collaborate with cross-functional teams to resolve complex technical challenges
- Adhere to SLA targets and quality assurance metrics
- Contribute to knowledge base improvements and process optimizations
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service or technical support experience
- Proficiency with live chat platforms (Zendesk, Intercom, etc.)
- Strong written communication skills with excellent grammar
- Ability to multitask in fast-paced weekend environments
- Basic troubleshooting knowledge for Windows/macOS systems
- Availability for all weekend shifts (Sat/Sun 8am-8pm)