Job Description
Join our dynamic customer support team as a Weekend Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional remote assistance to clients across Austin and Virginia. This role offers immediate start and weekend flexibility with competitive compensation and growth opportunities. Perfect for detail-oriented individuals who thrive in fast-paced digital environments.
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Document cases accurately in Zendesk and escalate complex issues
- Collaborate with Tier 2 support using internal ticketing systems
- Maintain product knowledge through continuous training modules
- Adhere to SLA metrics with average response time <60 seconds
- Contribute to knowledge base improvement initiatives
Qualifications
- High school diploma or equivalent; college preferred
- 2+ years customer service experience via digital channels
- Proficiency in CRM platforms (Zendesk/Salesforce)
- Exceptional written communication and typing speed (60+ WPM)
- Available Saturdays and Sundays 8am-8pm CST
- Basic troubleshooting for iOS/Android/web platforms
- Ability to work independently in remote environment