Job Description
Join NexaConnect Solutions as a Weekend Chat Support Specialist and become the digital face of our innovative tech platform! We're seeking passionate individuals to deliver exceptional customer experiences through live chat support during weekend shifts. This is your chance to launch your career in Columbus's thriving tech scene with immediate start opportunities.
Why NexaConnect?
- Competitive hourly pay plus performance bonuses
- Comprehensive paid training and career development
- Modern downtown Columbus office with free parking
- Flexible weekend scheduling (Sat/Sun)
- Health benefits for part-time employees
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Troubleshoot technical issues using CRM and knowledge base tools
- Process orders, returns, and account modifications accurately
- Escalate complex issues to Tier 2 support with detailed context
- Document all interactions in Salesforce CRM system
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions on product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proven ability to type 50+ WPM with 98% accuracy
- Proficiency in CRM software (Salesforce experience a plus)
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environment
- Must be available Saturday-Sunday shifts (8am-8pm)
- Pass background check and drug screening