Job Description
Are you a problem-solver looking for a rewarding career?
Apex Support Solutions is currently seeking dedicated Chat Support Representatives for our Weekend Shift in Washington, DC. We provide Paid Training to ensure you have all the tools you need to succeed.
In this role, you will be the voice and face of our brand, assisting customers with inquiries via live chat. If you have a knack for technology and a passion for helping others, we invite you to join our elite support team.
Responsibilities
- Respond to customer inquiries via live chat with a friendly and professional tone.
- Resolve technical issues, account questions, and product information requests efficiently.
- Assist customers with troubleshooting steps and provide step-by-step guidance.
- Maintain accurate records of all customer interactions in our CRM system.
- Collaborate with the team to identify trends and improve service quality.
- Adhere to all company policies and quality assurance standards.
- Stay updated on product knowledge and service protocols through ongoing training.
Qualifications
- High school diploma or GED required.
- Must be available to work weekends (Saturday and Sunday).
- Strong typing skills (minimum 40 WPM) and excellent grammar.
- Previous experience in customer service or chat support is preferred but not required.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to multitask and stay calm under pressure.
- Proficient with computers and basic software applications.