Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and become the heart of our client experience! We're seeking empathetic professionals to deliver exceptional support during our peak weekend hours while enjoying competitive compensation and flexible scheduling.
Why Choose Us?
- Industry-leading training program
- Health benefits eligibility for part-timers
- Clear advancement pathways
- Collaborative team culture
Special Opportunity: Attend our Ohio Hiring Event on October 15th for similar positions! Details at connectcarecareers.com/events
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with weekend support team for seamless handoffs
- Meet/exceed satisfaction and resolution metrics
- Participate in weekend shift training initiatives
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Weekend availability (Sat/Sun 8am-8pm)
- High school diploma or equivalent
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge